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  • Business
  • Digital-Dollar-Account
  • USD Debit Card
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  • Peer-To-Peer
  • Business
  • Digital-Dollar-Account
  • USD Debit Card
Menu
  • Peer-To-Peer
  • Business
  • Digital-Dollar-Account
  • USD Debit Card
SIGN IN
Menu
  • Peer-To-Peer
  • Business
  • Digital-Dollar-Account
  • USD Debit Card
SIGN IN
Menu
  • Peer-To-Peer
  • Business
  • Digital-Dollar-Account
  • USD Debit Card
Menu
  • Peer-To-Peer
  • Business
  • Digital-Dollar-Account
  • USD Debit Card
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BC Debit Card

108
  • General Question
    • Why are Fees so high?
    • Is it a Web3 bank?
    • What are the difference between card tiers?
    • Does The Card Support Contactless Payment
    • Can I use the card for Direct Debit?
  • Restriction
    • What types of payments can’t be made with the card?
    • Are there any specific countries or regions where you do not allow the origination of accounts, payment sending or receiving, or card issuance?
  • Application Process
    • What should I do if I’ve purchased the card but realize I’m ineligible to apply?
    • What is my card application status?
    • I encountered a technical issue while applying for my card. What should I do?
    • How many cards I can apply for?
    • How long does it take to receive my card?
    • How do I apply for a card?
    • Can I Cancel My Card Application?
  • KYC
    • I haven’t received any email regarding KYC even after 48 hours. What should I do?
    • I encountered a technical issue while submitting my KYC documents. What should I do?
    • Is there a way to have full anonymity?
    • Which countries are restricted for KYC?
    • What if my KYC failed?
    • Is my KYC accepted?
    • What documents are required for the KYC process?
    • Why do I need to get verified?
    • What is KYC?
    • How long does it take to receive KYC approval after submitting my application?
    • After my KYC was approved, what should I do next?
  • Delivery
    • I never received my card. What should I do?
    • Can I change my delivery address after submitting my application?
    • How to track the card delivery?
  • Pin
    • I failed to enter my PIN 3 times, and my card got locked. What do I do?
    • Can I change my PIN? / What should I do if I don’t remember my PIN?
    • How do I set up my PIN?
    • I haven’t received my PIN code. What should I do?
    • How will I receive my PIN for my card?
  • Card Issues, Security, Renewal
    • Can I still use my card if there’s an issue with the blockchain?
    • What to do if an ATM swallowed my card?
    • What should I do if my card has expired but I don’t plan to get a new one?
    • What happens when my card expires?
    • What to do if my card is lost, stolen, or damaged?
  • Card Activation
    • How Long do I have to Activate my USD Debit Card when it is first shipped to me?
    • I encountered a technical issue while activating my card. What should I do?
    • What should I do if the card activation page freezes while I’m trying to activate my card?
    • How do I activate my card?
  • Account Management
    • May I request a Statement of Account for Balance check/unauthorized transactions/mismatch data on the dashboard/Dispute?
    • My wallet has been compromised. Can I change the wallet connected to my account?
    • How can I update my account information?
  • Card Termination
    • I want to terminate my card. What should I do?
  • Loading Process
    • Can I cancel my Card load?
    • How long does it take to process deposits and load funds onto my card from the dashboard?
    • How do I load funds to my card?
  • Loading Rules
    • Is USDT the only asset available for the Card load-up?
    • Can I use other wallets to deposit funds onto my card?
  • Loading Issues
    • Can I withdraw excess funds if I accidentally deposited too much to the card? Is there a way to deposit the funds/assets back into the wallet?
    • What should I do if I encounter technical issues with loading the card?
    • What should I do if I miss or have a delayed card load?
    • When I tried to load funds to the dashboard, the wallet showed a warning message saying “This is a deceptive request.” What should I do?
    • Why is my card balance different from what I loaded?
    • I loaded funds onto my card, but why aren’t they showing up?
  • Transactions Processing
    • How long does it take to receive a purchase refund?
    • How long does it take for transactions to appear on the dashboard?
  • Transaction Rules
    • Is there a daily limit for transactions?
  • Unauthorized Transaction
    • How can I dispute unauthorized transactions on my account?
    • What should I do if there are unauthorized transactions on my card that I did not make?
  • Transaction Issues
    • My online payment couldn’t go through. What should I do?
    • What should I do if my card transaction is declined or fails?
  • Payment Method
    • What should I do if I can’t add my card as a payment method?
    • How do I link my card to WeChat Pay?
    • How do I link my card to Alipay?
    • Can I link my card to Apple Pay or Google Pay?
  • Special Transactions (Large Txn, Online Txn etc)
    • How do I know when my VIP bypass has been granted after filling out the form?
    • Can I make online payments with the card?
    • I’m planning to make a large transaction. Is there anything I need to do to ensure it goes through smoothly? 
  • Card Balance
    • Can I request a statement of account to verify my current balance?
    • How do I check my card balance?
  • Transaction History
    • How long does it take for transactions to appear on the dashboard?
    • How do I access my transaction history?
  • Dashboard Issues
    • What should I do if I notice a discrepancy or mismatch in the transactions shown on my dashboard?
    • I noticed some unusual numbers displayed on my “Transaction History” dashboard. What should I do if I encounter bugged numbers on the dashboard?
  • Witdrawal Rules
    • Is there a daily limit for withdrawals?
  • Withdrawal Problem
    • What to do if an ATM swallowed my card?
    • My withdrawal was declined. What should I do?
  • Exchange Fee
    • How does the conversion from cryptocurrency to local currency work?
    • What’s the exchange fee for non-USD fiat transactions?
  • Loading Fee
    • Is there any difference in the loading fee percentage between loading small or large amounts?
    • What is the loading fee percentage for BananaCrystal?
  • Transaction Fee
    • Can I view the transaction fees for my card on the dashboard?
    • What are the foreign transaction fees?
    • Are there any transaction fees for using the card online?
    • What is the transaction fee?
  • Withdrawal Fees
    • What is the withdrawal fee?
  • Annual Fee
    • What happens if my card doesn’t have enough balance to cover the annual fee? Will I be notified via email?
    • When is the annual fee charged?
    • How are annual fees charged?
    • What is the annual fee?
  • Card Replacement/Renewal Fee
    • What is the fee for renewing an expired card?
    • What is the fee for replacing a lost or damaged card?
  • General Questions On Fees
    • Why are fees so high?
  • Bank Partner
    • What’s the plan for expanding to banks considering some banks might not support cryptocurrency transactions despite Visa’s involvement?
    • How Are Transactions Processes In Bananacrystal? Is There A Banking Partner Involved?
    • What is an offshore bank account?
  • General Question on Security
    • What happens to my funds if BananaCrystal gets liquidated? How do I know my funds are secure?
    • What measures are in place to minimize the risk of hacking or vulnerabilities?
  • Customer Service Priority
    • Normal
    • Urgent
    • Critical
  • How to add your document to complete your card application
    • Are there specific file types that I need to use?
    • What if my files are too large to upload?
    • How can I scan documents for the application?
    • How do I add my signature to my application?
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P2P Trades

22
  • Security and Escrow
    • What should I do if there is a dispute in a trade?
    • Is my transaction secure?
    • How does the escrow system work?
  • How to Create and Respond to Trade Offers
    • How do I respond to a P2P trade offer?
    • How do I Create (Buy/Sell) Offers?
  • How to Fund my BananaCrystal Wallet
    • How long does it take for the funds to appear in my wallet?
    • Are there any fees associated with funding my wallet?
    • What are the available methods to fund my BananaCrystal wallet?
  • How do I Retrieve Funds Mistakenly Sent to the Wrong Account on BananaCrystal?
    • What to do if you’ve accidentally sent money to the wrong user on BananaCrystal?
    • What if I used a BananaCrystal-linked digital wallet or payment app?
    • Is there a difference in the process for domestic vs. international transfers on BananaCrystal?
    • Can I prevent this from happening in the future on BananaCrystal?
    • Are there any fees involved in retrieving the funds?
    • How long does it take to resolve a fund retrieval issue?
    • What if the recipient refuses to return the money?
    • What information does BananaCrystal Support need to assist with a disputed trade?
    • How can I contact BananaCrystal support to report the issue?
  • What are P2P Trades?
    • What are P2P trades?
  • Add Payment Methods
    • How to Add a Bank Account on BananaCrystal (Web Version)
    • How to Add an Online Wallet on BananaCrystal (Web Version)
    • Add Online Wallet
    • Add Bank Account
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Business

9
  • Business Referral
  • How to Set Up Your Store
    • Store invoice payment methods
    • Set up your store with BananaCrystal
  • Store Integration
    • How to add store integrations?
  • Store Verification
    • How to verify your account for your store or business?
  • Business Account
    • How to Send and Receive Payments as a Business Owner
    • How to add Business Staff and pay salary
    • Can I make Payments from my Business Account?
    • How can I receive payments into my Business Account
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Login/Sign in

13
  • Login
    •  What should I do if I suspect unauthorized access to my account?
    • Can I log in to my account from multiple devices?
    • How do I update my login email or password?
    • Why was my account locked after multiple failed login attempts?
    • Can I enable two-factor authentication (2FA) for my account?
    • What should I do if I can’t log in to my account?
    • I forgot my password, how can I reset it?
    • How do I log in to my BananaCrystal account?
  • Sign Up
    • Can I sign up using my social media accounts?
    • I didn’t receive the verification email. What should I do?
    • Why do I need to verify my email address?
    • What information do I need to provide during signup?
    • How do I sign up for a BananaCrystal account?
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Help Videos

1
  • How to setup your digital dollar account
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Virtual Terminal POS

18
  • How to Solve “There are no Payment Methods Available” Error on WordPress (WooCommerce)
  • How To Add Store Integrations
  • How To Install the WordPress Woocommerce Plugin
  • How To Verify Your Account for Your Store or Business
  • General Questions on Virtual Terminal POS
    • Can I integrate the Virtual Terminal POS with my existing payment system?
    • Does BananaCrystal offer customer support for the Virtual Terminal POS?
    • Can I use the Virtual Terminal POS for recurring payments?
    • Are there any transaction fees associated with the Virtual Terminal POS?
    • How can I get started with BananaCrystal’s Virtual Terminal POS?
    • Is the Virtual Terminal POS suitable for small businesses and freelancers?
    • Can I track my transactions in real-time?
    • How will the Virtual Terminal POS help improve my business?
    • Is my business and customer data secure when using the Virtual Terminal POS?
    • Can I accept international payments with the Virtual Terminal POS?
    • Is the Virtual Terminal POS really free to use?
    • How does the Virtual Terminal POS work?
    • How do I access the virtual terminal POS?
    • What is the virtual terminal POS on BananaCrystal?
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Account

5
  • How to setup your digital dollar account
  • What Payment Methods do you Support?
    • We support the following fiat payment methods
  • Which Funding Methods do you Support?
    • What to do if your funding order is not going through
    • Here are the methods we support
  • Funding and Withdrawal Limits
    • Funding and withdrawal limits
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Verification

34
  • KYC Process and Alternative For (NIN) Denied Verification
    • Who can I contact for further assistance with my KYC verification?
    • How long does the verification process take?
    • What if my NIN was obtained from a third-party approved center?
    • How can I generate a digital NIN card?
    • What should I do if my verification was denied due to a bad proof of identity?
    • Why was my KYC verification denied?
    • What documents are accepted for KYC verification?
    • What is the KYC process for BananaCrystal?
  • Why do I need to verify my account?
    • Reasons to verify your account
    • Why do I need to verify my account?
  • Why Was My Verification Denied?
    • Why Was My Verification Denied?
  • Why is my front camera black on Android when taking a selfie?
    • How to fix a blank screen on an Android Phone
  • How To Fix the Camera Not Working On Your Android Phone
    • How to fix the camera not working on your Android Phone
    • How to fix your camera when it’s showing a black screen
    • Free up Some Space From Your Phone’s Storage
    • Check the Permissions of the Camera App
    • Clear the cache files of your camera app
    • Clean the camera lens/laser
    • Restart your phone
    • Force stop your camera app
  • How To Fix Your Camera for Verification
    • How to Fix Your Phone Camera When It Freezes or Lags when Taking your Selfie
    • Firefox (iOS)
    • Samsung (Mobile)
    • Opera (Desktop/Laptop)
    • Firefox (Android)
    • Windows (General)
    • Mac (General)
    • Chrome (iOS)
    • Safari (iOS)
    • Safari (Desktop/Laptop)
    • Firefox (Desktop/Laptop)
    • Chrome (Android)
    • Chrome (Desktop/Laptop)
    • Steps To Resolve for Various Device & Browser Combinations
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About Us

5
  • What are your fees?
    • Bananacrystal Fees?
  • What is a USD Digital Dollar Account?
    • USD Digital Dollar Account
  • Which Countries do you support?
    • Supported Countries
    • Countries Bananacrystal Supports
  • What does BananaCrystal offer?
    • What Services Does BananaCrystal Offer?
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Bananacrystal USD Visa Debit Card

2
  • How to Apply for the USD debit card
    • How to apply for a Bananacrystal USD debit card
  • How to get your Card referral link
    • How to get your USD Debit Card referral link
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Digital Dollar Account

5
  • How do I fund my Digital Dollar Account?
  • Are there any fees associated with a BananaCrystal Digital Dollar Account?
  • Can I use BananaCrystal Digital Dollar Account to make purchases online?
  • Is my money safe in BananaCrystal Digital Dollar Account?
  • What is a Secure Digital Dollar Account?
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Security

12
  • Two Factor Authentication (2FA)
    • What happens if I enter the wrong 2FA code?
    • Can I use the same authenticator app for multiple accounts?
    • How does 2FA protect my account?
    • Is 2FA available on both the BananaCrystal website and mobile app?
    • Will I need to use 2FA every time I log in?
    • What should I do if I’m not receiving the 2FA code on my phone?
    • Can I disable 2FA after enabling it?
    • What if I lose access to my 2FA device?
    • What authenticator apps are compatible with BananaCrystal’s 2FA?
    • How do I enable 2FA on my BananaCrystal account?
    • Why should I enable 2FA on my BananaCrystal account?
    • What is Two-Factor Authentication (2FA)?
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Partnership

4
  • How do I earn commissions?
  • How do I sign up for the BananaCrystal Partner Program?
  • How does the Partner Program work?
  • What is the BananaCrystal Partner Program?
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Widget Integration

2
  • Widget Integration Setup
    • Boost Your ECommerce Global Sales with BananaCrystal Payment Integration
    • Need Assistance with Payment hash
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Crypto

7
  • How to Receive USDT on Polygon using Receive Payment
  • How to Add Funds via Blockchain Cryptocurrencies
  • How to Receive Crypto through an External Wallet or Crypto Exchange
  • How to Send Crypto (using Send Payment)
  • What are the Crypto Assets Listed on BananaCrystal
  • Blockchain Network Supported by BananaCrystal
  • How to Check your Crypto Asset Balance on BananaCrystal
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USD Debit Card Referral

6
  • How do I receive my referral payments?
  • Are there any limits on what I can earn?
  • How fast do I get my bonus after my friend signs up and makes a payment?
  • Which countries cannot participate in the referral program?
  • How can I share my link to a potential referral?
  • How does the referring a friend work?
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How To Guide Video

29
  • Help Videos
    • P2P Trades
      • How To Set Margins when Creating P2P Trade Offer
      • How To Sign Up to BananaCrystal.
      • How To Create A P2P Offer
      • How To Perform P2P Trade
    • Verifying Your Account
      • How to Grant Permissions to Your Device Camera
      • How To Verify Your Account
    • Funding your Account
      • How to Add Funds to Your BananaCrystal Account
      • How to Receive USDT on Polygon using Receive Payment
      • How To Fund Your Account with a Card, Apple Pay, Google Pay, or Bank Transfer
      • How to Receive Crypto through an External Wallet or Crypto Exchange
      • How To Add Funds with PayPal
      • How To Add Funds with Cash App
      • Which funding methods do you support?
    • Withdrawing Your Funds
      • How to Withdraw Funds to an External Wallet
      • How to Withdraw to CashApp
    • Virtual Terminal POS
      • How to Send and Receive Payments as a Business Owner
      • How To Manage Team Members For Your Store
      • How to Receive Payment into your Business Account
      • How to Set Up a Business Account on BananaCrystal
    • How To Buy Crypto
      • Buying Crypto
    • Using your Account
      • How to Send Crypto to a BananaCrystal Wallet and an External Wallet using Send Payment
      • How To Receive Digital Dollars
      • How To Send Payments
      • How To Fund your Account with your Bank Account
      • How To Delete Your Account
    • Managing Crypto
      • How To Send Crypto To A BananaCrystal Wallet
      • How To Convert Your BTC to USD
      • How To Convert Crypto to USD
      • How to Convert your USD to BTC, ETH, or other Cryptocurrencies
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Pyramid Referral Program

1
  • How the Pyramid Referral Program Works
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How To Fix the Camera Not Working On Your Android Phone

FAQs How To Fix the Camera Not Working On Your Android Phone

  • How to fix the camera not working on your Android Phone
  • How to fix your camera when it’s showing a black screen
  • Free up Some Space From Your Phone’s Storage
  • Check the Permissions of the Camera App
  • Clear the cache files of your camera app
  • Clean the camera lens/laser
  • Restart your phone
  • Force stop your camera app
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